Effective Date: 05/09/2025

At iCharles iPhones, we respect your privacy and comply with the Protection of Personal Information Act (POPIA). This notice explains how we handle your personal information.

1. What We Collect

We may collect your:

Name, ID, and contact details

Delivery and billing information

Payment details (processed securely)

Order, warranty, and repair history

Website usage data (cookies, IP address)

2. Why We Use Your Information

We use your information to:

Process purchases, trade-ins, and deliveries

Provide after-sales support and repairs

Communicate about your orders and promotions (if you consent)

Meet legal and tax requirements

Improve our services and website

3. Sharing & Security

We share information only with trusted service providers 

(e.g., couriers, payment processors, repair partners).

We do not sell personal information.

Data is stored securely and deleted when no longer needed.

4. Your Rights

Under POPIA, you may:

Access or correct your information.

Request deletion of your data.

Opt out of marketing at any time.

Withdraw consent.

5. Contact Us

For privacy questions or requests, contact us on :

Email: icharlesiphones@icloud.com

Contact number: 0848627718/0611839710

Address: F23 Workapods Midrand, 41 Brand Road, President Park